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Name of the Bank : Royal Bank of Scotland (RBS)
Name of the Post : Customer Service & Operations Analysts
Walk-in Interview Date : 24th March 2018 (Saturday)
Interview Time : 10 AM to 12:30 PM
Interview Venue : RBS Business Services Pvt Ltd, Olympia Technology Park, 8th Floor, Fortius Block, Guindy, Chennai - 600032
Educational Qualification : B.Com, BBA, BBM, BCA, Bsc(Physics & Math's)2015, 2016 and 2017 pass-outs only.
Note : Students from an IT or B.E or HR background or Post Graduates are not eligible for this role.
Required Skills :
- Ability to operate in a dynamic environment of growth and change
- Able to demonstrate strong problem solving skills with a logical approach, to look at root cause of any issue and drive through initiatives to prevent re-occurrence
- Team player, reliable, proactive, conscientious, with an eye for detail
- Excellent written and verbal communication skills
- Ability to work under pressure and to defined timelines
As Analyst, you will be required to :
- Ensure timely and accurate closure of assigned tasks and activities, perform all functions in line with internal and external targets
- Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed, review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support
- Build and maintain key relationships with colleagues across Operations and Front Office, ensure zero error rates through accuracy and controls adherence
- Continuous process improvement, investigate root cause of issues, discrepancies and strive to prevent its recurrence through various initiatives
- Understand and follow the escalation matrix and levels both internally and externally, assisting and respond to ad-hoc queries and from key WCRS stakeholders
Check detailed notification of Royal Bank of Scotland Recruitment 2018 from HERE
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