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July 16, 2019

Meet Andhra Bank's new Chatbot - 'ABHi'

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To help it's customers, Indian Public Sector Lender Andhra Bank today launched a Chatbot named 'ABHi'. The Managing Director (MD) and Chief Executive Officer (CEO)  of Andhra Bank, J Packrisamy launched ABHi at a function held at Bank's Head Office in Hyderabad today.

The word 'AB' is the acronym of 'Andhra Bank' and 'Hi' is a friendly greeting, hence the word 'ABHi'. This chatbot uses latest Artificial Intelligence (AI) and Natural Language Processing (NLP) algorithm to understand the customer query and fetch the relevant information from possible knowledgebase in a matter of milliseconds. 

With ABHi, customers will be able to get the information instantaneously 24x7, anytime they want. Customers can connect and know details from ABHi through website over Mobile/Desktop browser, Facebook Messenger and over voice using Google Assistant. 

Customer can ask ABHi the following details :
  • Digital banking
  • Loans
  • Banking Services
  • Govt. Schemes
  • Insurance
  • Senior Citizen
  • RuPay Offers
  • Aadhaar Services
  • Payment Mode
  • Deposit/EMI Calculator
  • Lodge a customer complaint
  • Know nearest Branch / ATM on Google map
  • Recharge Prepaid mobile etc.,
'Andhra Bank has been proactively updating its technology and the chatbot-ABHi being the latest feather in the cap of Bank's technological advancement', Packrisamy said while launching the chatbot. 

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