Axis Bank launches AI-powered Chatbot

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To help customers execute transactions and answer their banking-related queries, India's 3rd largest private-sector bank, Axis Bank has launched an Artificial Intelligence (AI) powered chatbot titled Axis Aha!.

The chatbot is hosted on the home page of the bank's website and is capable of doing transactions such as fund transfer, bill payments, recharges and also manage card limits, block credit and debit cards.

What is an AI powered chatbot ?

A chatbot is a machine that has a conversation with humans via text or audio. An AI powered chatbot is a smarter version which uses Natural Language Processing (NLP) and Machine Learning (ML) to better understand the intent of the human and provide a more natural, near human-level communication.

 "This unique chatbot provides relevant and contextual responses to customer queries and even helps make transactions on the chat window itself," the bank said in a statement. With Axis Aha, Customers can initiate transactions either through voice or chat. 

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